General Terms and Conditions

Article 1 – Definitions

• Bedworld B.V.: established in Amsterdam, Chamber of Commerce number 51195992
• Customer: any natural person or legal entity entering into an agreement with Bedworld B.V.
• Consumer: a natural person not acting in the exercise of a profession or business
• Business Customer: any natural person or legal entity acting in the exercise of a profession or business.
• Agreement: any agreement between Bedworld B.V. and the Customer
• Product: all goods supplied by Bedworld B.V.

Article 2 – Applicability

1. These terms and conditions apply to all offers, agreements, and deliveries.
2. Deviations are only valid if agreed upon in writing.
3. Statutory consumer rights always remain applicable.

Article 3 – Prices

1. All prices include VAT.
2. Shipping costs are stated separately.
3. Manifest errors (such as typographical errors) are not binding on Bedworld B.V.
4. Deviations in color and size are possible. For custom work, a tolerance of max. 3 cm or 3% applies.

Article 4 – Formation of the agreement

1. The agreement is concluded upon acceptance of the offer.
2. Bedworld B.V. may refuse an order or set additional conditions.

Article 5 – Delivery

1. Delivery times are indicative.
2. If timely delivery is not possible, the customer will be informed.
3. The maximum delivery period is 30 days, unless otherwise agreed.
4. The risk transfers upon delivery to the customer.

Article 6 – Collection and storage

1. After notification that the order is ready, the customer has 2 months to collect it.
2. Thereafter, storage fees may be charged (€5 per day).
3. In the case of custom work, failure to collect may result in a charge of 50% of the purchase price.

Article 7 – Right of withdrawal (consumers only)

1. For distance purchases, the consumer has the right to a 14-day cooling-off period.
2. After withdrawal, the consumer has an additional 14 days to return the product.
3. The consumer bears the costs of return shipment.
4. The consumer may assess the product as they would in a store.
5. Depreciation due to use may be deducted.

Exceptions:

• Custom-made products
• Products that cannot be returned for hygienic reasons once the seal has been broken (if applicable and clearly stated in advance)

Article 8 – Payment

1. Payment is made via the offered payment methods.
2. In the showroom, a minimum deposit of 30% applies.
3. Upon delivery, the remainder must be paid immediately.
4. In the event of late payment, statutory interest and collection costs are due.

Article 8A – Business customers and payment terms

For business customers, a payment term of 14 days from the invoice date applies, unless otherwise agreed in writing.

If payment is not made within this period, the business customer is in default by operation of law without further notice of default being required.

From the moment of default, the business customer is liable for the statutory commercial interest in accordance with Section 6:119a of the Dutch Civil Code.

In addition, all reasonable extrajudicial collection costs, administrative costs, and any legal costs are fully for the account of the business customer.

Bedworld B.V. reserves the right to:

• suspend further deliveries;
• dissolve agreements in whole or in part;
• demand advance payment or additional security;

Article 9 – Delivery and assembly

1. Delivery takes place to the front door, unless assembly has been agreed upon.
2. The customer is responsible for the accessibility of the premises.
3. If delivery is not possible due to circumstances on the part of the customer, the costs remain for the customer's account.
4. Any extra costs (such as hoisting or modifications) are for the customer's account.

Article 10 – Inspection upon delivery

1. The customer must check the product upon delivery.
2. Any visible damage must be reported as soon as possible.
3. This does not affect the statutory rights of the consumer.

Article 11 – Warranty and conformity

1. Bedworld B.V. supplies products that comply with the agreement.
2. The consumer is entitled to a sound product in accordance with the law.
3. Statutory warranty is not limited by these terms and conditions.

Article 12 – Commercial warranty

1. Bedworld B.V. offers an additional 3-year warranty on mattresses and box springs:
   • Year 1: full warranty
   • Year 2: 33% depreciation
   • Year 3: 66% depreciation
2. Warranty does not apply to:
   • incorrect use
   • normal wear and tear
   • damage due to external factors
3. Minor contour formation up to 3 cm is considered normal use.

Article 13 – Liability

1. Liability is limited to the purchase price.
2. Bedworld B.V. is not liable for indirect damages.
3. This limitation does not apply in cases of intent or gross negligence.
4. Statutory consumer rights remain applicable.

Article 14 – Complaints

1. Complaints must be reported as soon as possible.
2. Bedworld B.V. will respond within 5 working days.

Article 15 – Retention of title

1. Products remain the property of Bedworld B.V. until payment has been made in full.

Article 16 – Privacy

Personal data are processed in accordance with the privacy policy on the website.

Article 17 – Applicable law

1. Dutch law applies to all agreements.
2. Disputes will be submitted to the competent court.

Contact details

Bedworld B.V.
Klaprozenweg 21A
1032KK Amsterdam
020-3030266
verkoop@bedworld.nl

Article 18 – Normal use and exclusions

1. Products supplied by Bedworld B.V. are intended for normal household use as sleeping furniture.
2. Abnormal use includes, among other things:

• jumping on the bed
• point loading (such as standing, kneeling, or sitting in one spot with concentrated weight)
• use on an unsound or unsuitable surface
• use that deviates from the provided instructions
• insufficient ventilation or maintenance

3. Damage caused by abnormal use is not covered by warranty or conformity.

Article 19 – Assessment of damage

1. Bedworld B.V. assesses complaints based on:

• photos and/or videos
• technical assessment
• industry experience

2. If the nature of the damage does not correspond to normal use, the complaint may be rejected.
3. Constructive manufacturing defects are generally characterized by:

• breakage at welding points or connections
• cracking without external loading

4. Deformation without breakage generally indicates external force or incorrect use.

Article 20 – Inspection upon delivery

1. The Customer must check the product upon delivery for visible defects.
2. Visible damage must be reported immediately or as soon as possible.
3. If no report is made, it is assumed that the product was delivered in good condition, unless the Customer makes it plausible that this was not the case.
4. This provision does not affect the statutory rights of the consumer.

Article 21 – Burden of proof

1. When invoking non-conformity, the Customer must make it plausible that:

• the product was defective upon delivery, and
• the defect did not arise from use.

2. Bedworld B.V. is entitled to have a complaint assessed by:

• the supplier, or
• an independent expert.

3. If the assessment shows that there is incorrect use, reasonable investigation costs may be charged to the Customer.

Article 22 – Assembly and accessibility

1. The Customer is responsible for:

• sufficient space for delivery and assembly
• accessibility of the room
• protection of walls, floors, and property

2. If damage occurs because the Customer has not made these preparations, Bedworld B.V. is not liable for this, unless there is intent or gross negligence.

Article 23 – Custom work and cancellation

1. Products produced to measure or according to the Customer's specifications cannot be cancelled free of charge.
2. In the event of cancellation after production, Bedworld B.V. is entitled to request a reasonable fee up to a maximum of 50% of the purchase price.

Article 24 – Delivery and risk

1. If delivery is not possible due to circumstances on the part of the Customer, the delivery is considered executed.
2. Extra costs for a new delivery are for the account of the Customer.

Article 25 – Final provision additional terms

These additional provisions give substance to what is understood within the industry as normal use, damage assessment, and execution of the agreement and do not affect the mandatory statutory rights of consumers.